Case Study
Customer Support Chatbot
Product
A 24/7 assistant that resolves FAQ-level and advanced troubleshooting questions by drawing from an up-to-date knowledge base. For low-confidence queries it switches to human-in-the-loop mode, proposing a draft answer and awaiting agent approval
Context
Targeted for customer-success & support teams
Relies on confidence threshold to route to agents and continuous ingestion of knowledge and feedback
Leverages off-the-shelf solutions for chat engine and CRM integrations
Integration within the dashboard of the customer success team and deployed as a user interface on website
